General FAQ

After typing in the login name and password, the message Invalid username or password appears as in the diagram below. ？ Why does it go back to the login page after I have inputted the login information and clicked on the login button? I have forgotten my password, how do I get it back? I have completed an exercise but My Learning Report still shows that the exercise has not been completed? Why have my scores disappeared from My Learning Report?

Difficulties in subscription

Individual subscription How to purchase i-Learner? What is the ordering process? How do I pay the fees? If my children are studying abroad, is it possible for them to participate in the i-Learner e-learning courses? School-based subscription What can I do if I missed the deadline for returning the reply slip and paying the program fee? How do I continue the program if my school does not participate in i-Learner this year?

Hardware and Software Devices on Your Computer

What are the hardware requirements for my computer in order to use i-Learner? How do I download Macromedia Flash Player? How do I install the ActiveX (Shockwave Player) program in order to record my voice?

Display related

Why can’t I view the exercises after the installation of Flash Player is completed? Where can I check which version of Flash Player and Shockwave Player I have and determine their normal operation? How do I check the version of software? Why is it that my computer cannot display the whole platform, meaning I have to scroll up and down to browse the entire page?

Login FAQ

How do I log in to i-Learner platform? Why is it that I have entered the correct URL, but still cannot get onto the i-Learner page? After typing in the login name and password, the message Invalid username or password appears as in the diagram below. Why does it goes back to the login page or to another login page after I click on the login button? I have forgotten my password, how do I get it back? What can I do if the login screen shows the message, "the account is about to expire"? What can I do if the login screen shows the message, “the account has expired”?

Exercise FAQ

Is it possible to adjust the level of the platform if I find that the current exercises are too easy or too hard? The "Submit" button is missing; therefore, the answers cannot be submitted! Will my children be awarded a certificate if they perform well on i-Learner? Do I need to pay for the cost of a certificate?

Scoring FAQ

How can I check my records and achievement? Can I make further changes after I have submitted the answer? Can I re-do the exercises? How does the computer score the second round? What can I do if my exercise score is not correct? Sometimes after an exercise has been completed My Learning Report still shows that the exercise has not been completed? Why have my scores disappeared from My Learning Report? Why is it that I can find my score in "Score Card", while in "My Learning Report" and "Top Reader" my score is displayed as "zero"?

Customer Service (Student)

Who can I contact if I have any difficulties with the i-Learner learning platform? Will my children be awarded a certificate if they perform well on i-Learner? Do I need to pay the cost of a certificate?

Customer Service (Teacher)

How can I check the progress of the students? What can I do if I find that the level of individual students is mismatched with the level of the platform? How can I use the materials provided by i-Learner to prepare a class? What can I do if I find that there is a serious problem with no / late submissions? Will we get certificates if our students perform well on the learning platform? Do we have to pay for the certificates? What should I do if there are many students or parents who have enquiries about the i-Learner platform? Do I need to pay if I want a detailed student learning report?